FAQ and Support
Answers to some common questions and support issues.
How much does this cost?
Place Card Me is completely free to use, though there is a cost to upgrade to our premium packages and templates.
Can I use my own design or change other parts of the template?
You can upload your own design by using our upload feature in the card maker. If you'd like to change other aspects of the template, don't hesitate to contact me and I'll see if I can help!
My PDF file is blank! Please help!
This problem is usually easily resolved by using the "Rebuild PDF" link on the download page.
Click the link and wait for the page to reload, then try the download button again. Note that it may be necessary to try this a few times.
If after rebuilding the PDF several times the cards are still blank, you may have to try alternate options.
A common cause of blank cards is that the generated file is too large. Reducing the size/resolution of an uploaded image will likely help, as will reducing the number of guests you are creating cards for at a time.
Note that if you have purchased a template you are free to edit the guest list and generate multiple different PDFs without paying multiple times.
I have pre-cut place card paper that's not listed above. Can the cards be formatted to fit it?
Maybe!
As mentioned above, we support a variety of pre-cut place card templates from Avery, Gartner Studios, and Decadry. First check if your paper is compatible with one of those.
If you'd like to use another format, don't hesitate to let us know! (Please indicate the format/product you want in the "other" answer.)
Or you can get in touch directly for a faster response!
I want to change the color of the font but I can't figure out how.
You can do this by clicking the little colored box between the font name and size:
If you don't see a colored box there but instead see a random code of letters and numbers you have two options:
- You can use an online color picker to find the color code you want and enter it into that box.
- You can switch to a browser that supports built-in color pickers, which include Chrome and Firefox.
Can I change the color of the template?
Not natively on the site, but maybe if you're willing to get your hands dirty.
If you'd like to use one of our templates in a different color, you can contact us and we'll send over the original image file which you can then edit and upload as a new template.
I uploaded a template but need to move the text a bit. Is that possible?
Not natively on the site. But it can be done by us! Get in touch and we'll try to help. Please include a link to your cards in the email.
Is this site secure? How do you process my credit card?
Yes, this site is completely secured using the latest in web standards and encryption technology.
All payments are handled by a third-party service called Stripe, which powers payments for some of the largest online services in the world.
We never see or store your credit card information.
Can I add multiple lines in the guest name field?
Yes!
When your guest names are long or you have multiple guests per card, the text-resizing can get very small. To address this you can add line breaks to the names. This is hacky, but possible to do.
To insert line breaks between your guest names, add in the exact text
where you want the line break to go and it will be inserted for you.
For example, your line might look like: Prince HarryMeghan Markle,Table 1.
Note that the preview will not show the lines, but the PDF download will.
We're still working on smoothing out this feature!
What are the terms of using this site?
Please see our terms and privacy policy.
My question is not answered here. How do I get in touch?
You can send us a mail at [email protected]. Other contact options are listed on our about page.